Your Privacy Matters to Us

1 Information We Collect

When you interact with Local Shamu — through our website, booking form, phone call, or WhatsApp — we may collect the following information:

• Personal Identifiers: Your name and contact number as provided in the booking form.
• Location Information: Your home address or area (e.g., Koramangala, HSR Layout) to dispatch a technician to your doorstep.
• Appliance Details: Type of appliance, brand, and issue description you share with us during booking.
• Communication Records: Messages sent to us via WhatsApp, calls, or web forms for the purpose of resolving your service request.
• Usage Data: Standard website analytics such as pages visited, device type, and browser — collected anonymously via cookies.

We do not collect payment card details, Aadhaar numbers, or any sensitive financial information through this website.

2 How We Use Your Information

We use the information you provide solely to deliver and improve our home appliance repair service:

• To confirm your booking and schedule a technician visit at your home.
• To call or WhatsApp you back within minutes of your inquiry.
• To send your service slot confirmation, technician details, and appointment reminders.
• To share repair cost estimates and post-service warranty information.
• To improve our service quality and respond to customer feedback.
• To run internal analytics and understand which services are most requested in which areas of Bangalore.

We will never use your data for unsolicited marketing from third parties or sell your information to advertisers.

3 How We Share Your Information

We only share your information in the following limited circumstances:

• Our Technicians: We share your name, phone number, and address with the assigned technician so they can reach you for the service visit.
• Internal Team: Our operations and customer support staff access your booking details to manage and fulfill your service request.
• Legal Requirement: If required by applicable Indian law, court order, or government authority, we may be required to disclose your information.

We do not sell, rent, or trade your personal information to any third party, marketing agency, or data broker — ever.

4 Data Storage & Security

Your data is stored securely on our website platform (WordPress) and associated database, hosted with industry-standard security protections including SSL encryption on all data transmissions (HTTPS).

• Booking form submissions are stored in our secure WordPress database accessible only by authorized administrators.
• WhatsApp communications are subject to WhatsApp's own end-to-end encryption and privacy policy.
• We retain your booking data for up to 2 years for warranty and service record purposes, after which it is deleted.

While we take all reasonable precautions, no system on the internet can be guaranteed 100% secure. In the unlikely event of a data breach affecting your information, we will notify you promptly.

5 Cookies & Tracking

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:

• Essential Cookies: Required for the website and booking form to function correctly.
• Analytics Cookies: Google Analytics (anonymized) to understand visitor traffic and popular pages.
• Marketing Cookies: Google Ads / Meta Pixel may be used to measure ad performance if we run paid campaigns.

You can disable cookies at any time through your browser settings. Disabling cookies may affect certain functionality of the booking form.

6 Your Rights

As a user of our services, you have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal or warranty-related retention requirements.
• Opt-Out: Ask us to stop sending you promotional WhatsApp messages or follow-up communications at any time.

To exercise any of these rights, contact us directly using the details in Section 10. We will respond within 7 business days.

7 Third-Party Links

Our website may contain links to external websites (e.g., Google Maps, WhatsApp). These third-party sites have their own privacy policies, and we have no control over their content or data practices.

We encourage you to review the privacy policy of any third-party site you visit via a link from our website. Local Shamu is not responsible for the privacy practices of external websites.

8 Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under the age of 18.

If you believe a child has submitted personal information to us through our website or booking form, please contact us immediately and we will delete that data promptly.

9 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or booking services after changes are posted constitutes your acceptance of the updated policy.

📍 Business Details

• Business Name: Local Shamu
• Service Area: Bengaluru, Karnataka, India
• Website: localshamu.in
• Phone / WhatsApp: +91 80508 15932
• Operating Hours: Monday – Sunday, 9 AM – 7 PM IST